The consumer advocate website Consumerist is a site that stirs up mixed emotions with me. I love that they dole out information about how to deal with telemarketers, how to get through the tangled web that is calling customer service, and how to get results for your complaints.
I hate that sometimes, this leads to people who the rest of us would call clients and customers from hell. People who demand to have it their way, even when there's nothing anyone can do about it.
But this takes the cake. The customer in question is upset because her dress arrived early, so she missed out on a potential moment of family bonding.
The moral of the story is to never go above and beyond the call of duty.
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